Travel Help Site Adding A Div For Travel Content

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Hey guys! We've got a bit of a situation on our hands with the Travel Help Site, and we need to make a quick adjustment to how we categorize our articles. Right now, we have specific divs for “New Expensify” and “Expensify Classic,” which helps us organize and tag our documentation effectively. However, with the introduction of the separate travel hub, it's become clear that we need a dedicated div for travel-related content. This will help us ensure that articles are correctly tagged, easily searchable, and that our team members know exactly where to categorize new travel docs. This article will dive deep into the issue, why it's important, and how adding this new div will solve our problems.

The Issue: Why We Need a Travel Div

The Current Setup: “New Expensify” and “Expensify Classic”

Currently, our documentation system uses two main divs: <div id=“new-expensify” markdown=“1”> and <div id=“expensify-classic” markdown=“1”>. These divs allow us to differentiate between articles related to the new version of Expensify and those pertaining to the classic version. This setup has been working well for a while, but with the launch of our travel hub, it's no longer sufficient. Think of these divs as labels on folders; we had folders for “New Expensify” and “Classic,” but now we've got a whole new section for “Travel,” and it needs its own folder!

The Problem: No Dedicated Div for Travel

The core issue is that we lack a specific div to categorize travel-related articles. This absence leads to several problems that impact the user experience and our team's ability to manage content efficiently. When we don't have a dedicated tag, things can get messy. It's like trying to organize your closet without separate shelves or drawers – things end up in the wrong place, and it's hard to find what you need. So, what exactly are the problems we're facing?

Three Key Issues

  1. Incorrect Tagging: The tag at the top right of travel articles currently displays “New Expensify” (or “Classic” if the classic div was used). This is misleading for users who are looking specifically for travel-related information. Imagine searching for a specific travel guide and seeing it tagged under “New Expensify” – it's confusing and doesn't accurately reflect the content.
  2. Search Inaccuracy: When users search the help site, travel results are tagged with either “New Expensify” or “Classic.” This makes it harder for users to filter and find the exact information they need. Search accuracy is crucial for a good user experience, and mislabeling content can lead to frustration and wasted time. It's like searching for “travel adapters” and getting results for “new laptop chargers” – not exactly helpful!
  3. Team Confusion: Team members who are creating new travel documents are unsure of which div to use. This inconsistency can lead to a disorganized documentation system and make it harder to maintain the site in the long run. When our team isn't clear on how to categorize content, we risk creating a chaotic system that's difficult to navigate and update. We want to make it as easy as possible for our team to contribute high-quality travel documentation, and having a clear div is a big part of that.

Diving Deeper into the Issues

Misleading Tags on Travel Articles

The most immediate and visible issue is the incorrect tagging of travel articles. When a user lands on a travel-specific article, the tag in the top right corner should clearly indicate that it's related to travel. Currently, because we're forced to use either the “New Expensify” or “Classic” div, the tag reflects those categories instead. This creates a disconnect between the content and the tag, which can confuse users and make them question whether they've landed on the right page.

For example, if someone searches for “Expensify travel reimbursement policy” and clicks on an article, they expect to see a “Travel” tag. Seeing “New Expensify” instead might lead them to think the article is about the general features of the new Expensify platform, rather than the specific travel policy they were looking for. This misdirection can increase bounce rates and decrease user satisfaction. In the world of online content, clear and accurate labeling is essential for keeping users engaged and ensuring they find what they need quickly.

Search Result Confusion

Search functionality is the backbone of any help site. Users rely on search to quickly locate answers to their questions and guidance on how to use the platform effectively. When travel articles are tagged with “New Expensify” or “Classic,” it pollutes the search results and makes it harder for users to find relevant travel information. Imagine a user typing “travel expenses” into the search bar and getting a mix of results, some tagged “New Expensify” and some “Classic,” with no clear indication of which ones are specifically about travel. They would have to sift through irrelevant articles, which is a time-consuming and frustrating experience.

This issue is especially problematic for new users who are unfamiliar with the site's structure. They may not realize that travel-related articles are hidden under the “New Expensify” tag, and they might give up their search altogether. By creating a dedicated “Travel” div, we can ensure that search results accurately reflect the content and that users can easily filter and find the information they need. This improvement will significantly enhance the user experience and make the help site a more valuable resource.

Team Member Uncertainty

From an internal perspective, the lack of a travel div creates confusion and inconsistency among our team members who are responsible for creating and updating documentation. When a new travel-related article needs to be created, the author has to decide whether to use the “New Expensify” or “Classic” div, neither of which is entirely appropriate. This decision-making process adds unnecessary friction and can lead to inconsistencies in how articles are tagged and organized.

We want to streamline the content creation process and make it as easy as possible for our team to contribute high-quality travel documentation. Providing a dedicated “Travel” div will remove the guesswork and ensure that everyone is on the same page. This consistency will not only improve the organization of the help site but also reduce the time and effort required to maintain it. When team members know exactly where to categorize content, they can focus on creating clear and helpful articles, rather than worrying about the technical details of tagging and categorization. It’s like having a clear set of instructions for assembling furniture – it makes the process much smoother and more efficient.

The Solution: Adding a <div id=“travel” markdown=“1”>

The solution to these issues is straightforward: we need to add a new div specifically for travel-related content. This div, which we can call <div id=“travel” markdown=“1”>, will serve as a clear and accurate way to categorize and tag travel articles. By implementing this change, we can address the three key problems outlined above and improve the overall user experience and content management process.

Benefits of Adding a Travel Div

  1. Accurate Tagging: With a dedicated travel div, the tag at the top right of travel articles will correctly display “Travel,” providing users with clear and accurate information about the content they are viewing. This simple change will enhance the user experience and build confidence in the accuracy of the help site.
  2. Improved Search Results: The search functionality will be significantly improved as travel articles will be properly tagged, making it easier for users to find the specific information they need. By filtering search results by the “Travel” tag, users can quickly access relevant content without having to sift through irrelevant articles.
  3. Team Clarity: Our team members will have a clear and consistent way to categorize new travel documents, ensuring that all content is properly organized and easy to find. This clarity will streamline the content creation process and reduce the risk of errors and inconsistencies.

How to Implement the New Div

Implementing the new <div id=“travel” markdown=“1”> is a relatively simple process. It involves adding this div to our content management system and updating our documentation guidelines to instruct team members to use it for all travel-related articles. Here’s a step-by-step breakdown:

  1. Update the Content Management System: The first step is to add the new div to our content management system. This might involve modifying the HTML templates or configuration files to include the <div id=“travel” markdown=“1”> option.
  2. Update Documentation Guidelines: Next, we need to update our internal documentation guidelines to clearly state that all new travel articles should use the <div id=“travel” markdown=“1”> div. This will ensure that everyone on the team is aware of the new div and how to use it.
  3. Retag Existing Articles: To fully address the issue, we should also retag existing travel articles with the new div. This will ensure that all travel content is accurately tagged and that search results are consistent.
  4. Communicate the Change: Finally, it's important to communicate this change to the team. We can send an email, post an announcement on our internal communication platform, or discuss it in a team meeting. Clear communication will help ensure that everyone understands the importance of the new div and how to use it correctly.

Conclusion

In conclusion, adding a <div id=“travel” markdown=“1”> to our Travel Help Site is a crucial step in improving the user experience, search accuracy, and content management efficiency. By addressing the current issues with tagging and categorization, we can ensure that our help site remains a valuable resource for our users and a well-organized platform for our team. This seemingly small change will have a significant impact on the overall quality and usability of our documentation. Guys, let's get this done and make our travel help content shine!

Reference

For additional context on the discussion, you can refer to the Slack conversation here.